Return and Exchange Policy

At SNAXAR, we are committed to high-quality food products and a shopping experience you can trust. Because our products are food, and to protect their safety and quality, exchanges and returns are subject to the terms below. Nothing in this policy limits your consumer rights under the laws of the Kingdom of Saudi Arabia.

1. Exchanges

You can request an exchange if:

• You received a different product from the one you ordered.
• The product arrived damaged or with a visible defect.
• We made a mistake in preparing your order, the quantity or the product.

In these cases, please contact customer service within 24 hours of receiving your order and send clear photos of the product and the order, so we can review the case and take the right action.

If the error, defect or damage was caused by SNAXAR in preparing or shipping the order, SNAXAR covers the shipping and exchange costs, and we replace the product or compensate you depending on the case.

Exchange conditions

• The product must be unopened and unused, where the nature of the case allows it to be returned.
• Please keep the original packaging where possible.
• SNAXAR may inspect the product before approving an exchange.
• To protect product safety and quality, opened or used food products cannot be exchanged.

2. Returns and refunds

As SNAXAR products are food products, returns depend on the product's nature and condition and on the applicable regulations.

Food products cannot be returned once the package has been opened or used, or if their condition no longer allows resale for health and safety reasons.

Where a return is permitted by law, the product must be in its original condition, unused and unopened, and SNAXAR may inspect it before approving the return.

Wrong, damaged or defective products

If you receive a product that is different from your order, damaged or defective, or if we made a mistake in preparing your order, we resolve it at no return or exchange cost to you once the case is verified. Depending on the case, the solution may be:

• Replacing it with the correct product.
• Sending a substitute product.
• Refunding the product's value.
• Another suitable solution agreed with you.

3. Cases not covered

Subject to the rights and exceptions set by law, exchanges and returns do not cover:

• Opened food packages or partially used products.
• Damage caused by improper storage or use after delivery.
• Not following the storage instructions shown on the product.
• Products that cannot be resold for health and safety reasons.
• Products damaged by the customer after delivery.
• Products prepared to the customer's own request or specifications, except in cases of defect or non-conformity with the agreed specifications.
• Any other case where the law does not allow cancelling the contract or returning the product because of its nature.

4. Damaged or missing items on delivery

If the package or product arrives visibly damaged, or items are missing, please contact SNAXAR customer service as soon as possible, ideally within 24 hours of receiving your order, with clear photos of the order, the products and the outer packaging.

We will review and verify the case, and if SNAXAR or the shipping company is responsible for the damage or shortage, we will compensate you or replace the product.

5. Shipping costs

• If the exchange or return is due to a SNAXAR error or a defective or damaged product, SNAXAR covers the related shipping costs.
• Where a return or exchange is allowed at the customer's request and not because of an error or defect, the customer covers the shipping costs, where permitted by law.
• SNAXAR is not responsible for additional costs caused by incorrect information, a failed delivery, or not meeting delivery requirements.

6. Refunds

Once a refund is approved, the amount is returned to the original payment method, within the timeframe required by the payment provider or bank.

This does not affect any rights or obligations under the laws of the Kingdom of Saudi Arabia.

7. How to request an exchange or return

Contact SNAXAR customer service through the channels listed on our website and share:

• Order number.
• Customer name.
• The product concerned.
• A description of the issue.
• Clear photos of the product and packaging, if needed.

Our customer service team will review your request and let you know the next step.

Note: This policy is subject to the laws and regulations of the Kingdom of Saudi Arabia. If any part of it conflicts with a consumer right granted by law, the law prevails.