FAQ

Frequently asked questions

How long does delivery take?

In Makkah and Jeddah we deliver within 24 hours of order confirmation. We ship to all other cities in Saudi Arabia through shipping companies, and delivery may take a little longer during peak seasons and Eid.

Is shipping free?

Yes, shipping is free on orders over 150 riyals in Makkah and Jeddah. For other cities and smaller orders, the shipping fee is shown clearly at checkout before you pay.

Which payment methods do you accept?

mada, Visa and Mastercard, Apple Pay, STC Pay and cash on delivery. Instalments with Tabby and Tamara are coming soon.

Are the nuts fresh?

Yes. We roast daily in carefully sized batches, so they reach you with the same flavour and crunch they had leaving the roastery.

Can you gift-wrap my order?

Of course. We offer gift wrapping with a card carrying your message. Add a note at checkout or message us on WhatsApp.

Can you print our company logo on the boxes?

Yes. We print your company logo on our hospitality and gift boxes and offer special discounts on large orders. See our Corporate & Wholesale page for details.

Can I exchange or return my order?

Unopened products in their original packaging can be exchanged or returned, and if a product arrives damaged or different from your order, we make it right straight away. Details are in our Return and Exchange Policy.

Do you sell wholesale to shops?

Yes. We supply supermarkets, shops and cafés at wholesale prices. Contact us on WhatsApp at ‎+966 56 886 3807.

How can I track my order?

You receive messages with order updates, and you can follow your order from your store account or message us on WhatsApp at any time.

Is there a first-order discount?

Yes. Use the code SNAXAR20 for 20% off your first order, up to 50 riyals.

When is customer service available?

We're here 24/7 on WhatsApp and phone at ‎+966 56 886 3807, and by email at [email protected].

How do you pronounce SNAXAR?

It's pronounced "snak-sar". In Arabic it's written سْنَكْسَرْ, and some people search for it as سناكسار, سنكسار or سناكسر. They all mean the same store: SNAXAR at snaxar.com.